CDRV5 Web Support
CDRv5 is a call centre reporting tool that helps the operation managers and the marketing specialists measure the efficiency an effectiveness of their work.
CDRv5 gets its call records from various sources including telephone companies’ feeds, flat files and others. It is designed to add plugins to create new sources of information such as VoIP and LiveChat.
CDRv5 is scalable and can accommodate low to very large volume of call records. It provides a comprehensive set of standard reports based on real-time or archived call records. Its open database architecture allows integration of the call record information to any corporate framework.