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CDRv5 Client – Queried Report Summary


Queried Summary using CDR/b>
Field Description
Toll-Free Number Toll-free number dialed by the caller
Terminating Number Terminating Number that maps to the toll-free number
Call Date Time that the CDR was generated, in hh:mm:ss format, converted to the time zone selected
Call Time Time that the CDR was generated, in hh:mm:ss format, converted to the time zone selected
Total Calls Total number of CDRs* making up the Summary Record
Total Calls Complete Total number of CDRs* which have Status “CMP” (complete)
Total Calls Incomplete Total number of CDRs* which have Status “BSY” (busy), “NOA” (unanswered), or “ERR” (error).
Total Calls Answered Total number of CDRs* which have Status “ANS” (answered)
Total Calls Not Answered Total number of CDRs* which have status “NOA” (not answered), i.e. the call started ringing but was not answered
Total Calls Not Answered Agent Total number of CDRs* which have Status “NOA” (not answered) and release indicator “Agent” (who released the call)
Total Calls Not Answered Caller Total number of CDRs* which have Status “NOA” (not answered) and release indicator “Caller” (who released the call)
Total Calls Busy Total number of CDRs* which have Status “BSY” (busy)
Total Calls Busy Network Total number of CDRs* which have Status “BSY” (busy) and release indicator “Network” (cause of busy status)
Total Calls Busy CPE Total number of CDRs* which have Status “BSY” (busy) and release indicator “CPE” (cause of busy status)
Total Calls Busy Other Total number of CDRs* which have Status “BSY” (busy) and release indicator “Other” (cause of busy status was other than Network or CPE)
Total Calls Error Total number of CDRs* which have Status “ERR” (error)
Total Calls Overflow Total number of CDRs* which have the Overflow feature employed
Total Calls Courtesy Response Total number of CDRs* which have the Courtesy Response feature employed
Total Calls Privacy Total number of CDRs* which have the Caller Privacy (Call Number Display Blocking) feature employed
Total Calls Prompter Total number of CDRs* which have Call Prompter feature employed
Total Call Duration Total talking duration (in seconds) of all the CDRs making up the Summary Record
Total Ring Duration Total ring duration (in seconds) of all the CDRs making up the Summary Record
   

* The totals given are the total number of all the CDRs which were aggregated to make each Summary Record.

Queried Summary using CPM

Field Description
Total Calls Total number of CPMs, all Status
% Calls Complete Number of CPMs having Status “CMP”, expressed as a percentage of Total Calls
Answered Number of CPMs with status “ANS”
Unanswered Number of CPMs with Status “NOA”, (i.e. the call started ringing but was not answered)
Unanswered Agent Number of CPMs with Status “NOA”, where the release was generated by the agent or agent’s equipment
Unanswered Caller Number of CPMs with Status “NOA”, where the release was generated by the caller
Busy Number of CPMs with Status “BSY”
Busy Network Number of CPMs with Status “BSY”, where the busy condition resulted from network congestion
Busy CPE Number of CPMs with Status “BSY”, where the busy condition resulted from equipment and terminating lines at the terminating location being busy
Busy Other Number of CPMs with Status “BSY”, where the busy condition did not result from network congestion or equipment and terminating lines at the terminating location being busy
Prompter Number of CPMs, where the Call Prompter feature was employed.
Courtesy Response Number of CPMs, where the feature Courtesy Response was employed.
Overflow Completed Number of CPMs with status “CMP”, where the Overflow feature was employed.
Overflow Incomplete Number of CPMs with status “NOA” or “BSY” or “ERR”, where the feature Overflow was employed


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