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CDRv5 Client – Queried Report Detailed


Queried Detailed using CDR
Field Description
Toll-Free Number Toll-free number dialed by the caller
Terminating Number Terminating Number that maps to the toll-free number
Originating Number Telephone number of caller initiating call
Call Date Time that the CDR was generated, in hh:mm:ss format, converted to the time zone selected
Call Time Time that the CDR was generated, in hh:mm:ss format, converted to the time zone selected
Call Duration Talking duration in seconds of this CDR
Ring Duration Ringing duration in seconds of this CDR
Call Status Status of the CDR. Options include:
  • BSY = Busy
  • NOA = Unanswered
  • CMP = Complete
  • ERR = Error
Call Prompter Flag set to “True” if Call Prompter Feature is invoked, “False” otherwise
Overflow Flag set to “True” if Overflow Feature is invoked, “False” otherwise
Courtesy Response Flag set to “True” if Courtesy Response Feature is invoked, “False” otherwise
Caller Privacy Flag set to “True” if caller has invoked Caller Privacy feature, “False” otherwise
Release Indicator Provides additional information on a call according to Call Status.
If the Status = “BUSY” – Indicates cause of the busy condition. Options include:
  • Network
  • CPE
  • Other

If the Status = “NOA” – Indicates who released the call. Options include:
  • Caller
  • Agent


Queried Detailed using CPM
Field Description
Toll-Free Number Toll-free number dialed by the caller
Terminating Number Terminating Number that maps to the toll-free number
Originating Number Telephone number of caller initiating call
Call Date Time that the CDR was generated, in hh:mm:ss format, converted to the time zone selected
Call Time Time that the CDR was generated, in hh:mm:ss format, converted to the time zone selected
Call Status Status of the CDR. Options include:
  • BSY = Busy
  • ANS = Answered
  • NOA = Unanswered
  • CMP = Complete
  • ERR = Error
Release Indicator Provides additional information on a call according to Call Status.
If the Status = “BUSY” – Indicates cause of the busy condition. Options include:
  • Network
  • CPE
  • Other

If the Status = “NOA” – Indicates who released the call. Options include:
  • Caller
  • Agent
Duration Talking duration or ring duration in seconds, depending on the status of the CPM.
If the Status is “Answered” or “Unanswered”, then it refers to the ring duration (which is ≥ 0).
If the Status is “Complete”, then it refers to the talking duration (which is ≥ 0).
If the Status is “Busy” or “Error”, then the Duration is zero.
Call Prompter Flag set to “True” if Call Prompter Feature is invoked, “False” otherwise
Overflow Flag set to “True” if Overflow Feature is invoked, “False” otherwise
Courtesy Response Flag set to “True” if Courtesy Response Feature is invoked, “False” otherwise
Caller Privacy Flag set to “True” if caller has invoked Caller Privacy feature, “False” otherwise


Queried Detailed using Summary
Field Description
Toll-Free Number Toll-free number dialed by the caller
Terminating Number Terminating Number that maps to the toll-free number
Call Date Time that the CDR was generated, in hh:mm:ss format, converted to the time zone selected
Call Time Time that the CDR was generated, in hh:mm:ss format, converted to the time zone selected
Total Calls Total number of CDRs* making up the Summary Record
Total Calls Complete Total number of CDRs* which have Status “CMP” (complete)
Total Calls Incomplete Total number of CDRs* which have Status “BSY” (busy), “NOA” (unanswered), or “ERR” (error).
Total Calls Answered Total number of CDRs* which have Status “ANS” (answered)
Total Calls Not Answered Total number of CDRs* which have status “NOA” (not answered), i.e. the call started ringing but was not answered
Total Calls Not Answered Agent Total number of CDRs* which have Status “NOA” (not answered) and release indicator “Agent” (who released the call)
Total Calls Not Answered Caller Total number of CDRs* which have Status “NOA” (not answered) and release indicator “Caller” (who released the call)
Total Calls Busy Total number of CDRs* which have Status “BSY” (busy)
Total Calls Busy Network Total number of CDRs* which have Status “BSY” (busy) and release indicator “Network” (cause of busy status)
Total Calls Busy CPE Total number of CDRs* which have Status “BSY” (busy) and release indicator “CPE” (cause of busy status)
Total Calls Busy Other Total number of CDRs* which have Status “BSY” (busy) and release indicator “Other” (cause of busy status was other than Network or CPE)
Total Calls Error Total number of CDRs* which have Status “ERR” (error)
Total Calls Overflow Total number of CDRs* which have the Overflow feature employed
Total Calls Courtesy Response Total number of CDRs* which have the Courtesy Response feature employed
Total Calls Privacy Total number of CDRs* which have the Caller Privacy (Call Number Display Blocking) feature employed
Total Calls Prompter Total number of CDRs* which have Call Prompter feature employed
Total Call Duration Total talking duration (in seconds) of all the CDRs making up the Summary Record
Total Ring Duration Total ring duration (in seconds) of all the CDRs making up the Summary Record
   

* The totals given are the total number of all the CDRs which were aggregated to make each Summary Record.

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