| Field |
Description |
Data Source |
| Call ID |
Unique number identifying a single call. |
SS7 / SIP / Billing |
| Dialed (TF) Number/Dialed Number |
Dialed (TF) number dialed by the caller (SS7).
Dialed number dialed by the caller (SIP).
|
SS7 / SIP / Billing |
| Terminating Number |
Number/station where the call terminated. |
SS7 / SIP / Billing |
| Originating Number |
Number of the caller initiating call (first leg of call). |
SS7 / SIP / Billing |
| Call Date |
Date that the CDR was generated, converted to the time zone selected.
|
SS7 / SIP / Billing |
| Call Time |
Time that the CDR was generated, in hh:mm:ss AM/PM format, converted to the selected time zone.
|
SS7 / SIP / Billing |
| Call Duration |
For SS7, this represents talking duration in seconds.
For SIP, the call duration includes the call setup and the call tear down times and the ringing time.
|
SS7 / SIP / Billing |
| Ring Duration |
Ringing duration in seconds. |
SS7 / SIP |
| Call Status |
Status of the CDR. Options include:
- BSY = Busy
- ANS = Answered
- NOA = Unanswered
- CMP = Complete
- ERR = Error
|
SS7 / SIP |
| Release |
Provides additional information on a call according to Call Status.
If the Status = "BUSY" – Indicates the cause of a busy condition.
If the Status = "NOA" – Indicates who released the call. Options include:
- Caller
- Agent (SS7)/Callee (SIP)
- HangupO (SIP) (Call ended otherwise)
- EService (SIP) (Connection problem during calls)
- Declined (SIP) – Caller declined the call.
- Term (SIP) – The call was terminated before answered.
- Other (SIP) – The call was not answered for other reason.
|
SS7 / SIP / Billing |
| Overflow In |
Flag set to "True" if Overflow Feature is invoked. Otherwise, set to "False".
|
SS7 |
| Overflow Out |
Flag set to "True" if Overflow Feature is invoked. Otherwise, set to "False".
NOTE: In the case when the telco feed only reports “Overflow”, please use the “Overflow In” flag instead.
|
SS7 |
| Call Prompter |
Flag set to "True" if Call Prompter Feature is invoked. Otherwise, set to "False". |
SS7 / SIP |
| Courtesy Response |
Flag set to "True" if Courtesy Response Feature is invoked. Otherwise, set to "False". |
SS7 |
| Caller Privacy |
Flag set to "True" if caller has invoked Caller Privacy feature. Otherwise, set to "False".
Note for SIP: Calls will have a string such as “anonymous” in the "Originating Number" field.
|
SS7 |
| Hangup Callee |
The answered call was hung up by the recipient of the call. |
SIP |
| Hangup Caller |
The answered call was hung up by the caller. |
SIP |
| Referred Out |
The call has at least one leg that was referred out.
|
SIP |
| Referred In |
The call has at least one leg that was referred in. |
SIP |
| Referred In Blind |
The call has at least one leg that used the referred blind feature. |
SIP |
| EService |
The call terminated because of a SIP EService error condition. |
SIP |
| Terminated |
The call was terminated before being answered. For example, it rang without pickup. The “Callee” used the “ignore” feature. |
SIP |
| Declined |
The callee used the “decline” feature to end the call. |
SIP |
| Voicemail |
A voice mail service was used to end the call. |
SIP |
| Field |
Description |
Data Source |
| Call ID |
Unique number identifying a single call. |
SS7 / SIP / Billing |
| Dialed (TF) Number/Dialed Number |
Dialed (TF) number dialed by the caller (SS7).
Dialed number dialed by the caller (SIP).
|
SS7 / SIP / Billing |
| Terminating Number |
Number/station where the call terminated. |
SS7 / SIP / Billing |
| Originating Number |
Number of the caller initiating call (first leg of call). |
SS7 / SIP / Billing |
| Call Date |
Date that the CPM was generated, converted to the time zone selected.
|
SS7 / SIP / Billing |
| Call Time |
Time that the CPM was generated, in hh:mm:ss AM/PM format, converted to the selected time zone.
|
SS7 / SIP / Billing |
| Call Status |
Status of the CPM. Options include:
- BSY = Busy
- ANS = Answered
- NOA = Unanswered
- CMP = Complete
- ERR = Error
|
SS7 / SIP |
| Release |
Provides additional information on a call according to Call Status.
If the Status = “BUSY” – Indicates cause of the busy condition. Options include:
If the Status = “NOA” – Indicates who released the call. Options include:
- Caller
- Agent (SS7)/Callee (SIP)
- HangupO (SIP) (Call ended otherwise)
- EService (SIP) (Connection problem during calls)
- Declined (SIP) – Caller declined the call.
- Term (SIP) – The call was terminated before answered.
- Other (SIP) – The call was not answered for other reason.
|
SS7 / SIP / Billing |
| Duration |
Talking duration or ring duration in seconds, depending on the status of the CPM.
If the Status is “Answered” or “Unanswered”, then it refers to the ring duration.
If the Status is “Complete”, then it refers to the talking duration.
If the Status is “Busy” or “Error”, then the Duration is zero.
|
SS7 / SIP / Billing |
| Call Prompter |
Flag set to "True" if Call Prompter Feature is invoked. Otherwise, set to "False".
|
SS7 / SIP |
| Overflow In |
Flag set to "True" if Overflow Feature is invoked. Otherwise, set to "False".
NOTE: In the case when the telco feed only reports “Overflow”, please use the “Overflow In” flag instead.
|
SS7 |
| Overflow Out |
Flag set to "True" if Overflow Feature is invoked. Otherwise, set to "False".
NOTE: In the case when the telco feed only reports “Overflow”, please use the “Overflow In” flag instead.
|
SS7 |
| Courtesy Response |
Flag set to "True" if Courtesy Response Feature is invoked. Otherwise, set to "False". |
SS7 |
| Caller Privacy |
Flag set to "True" if caller has invoked Caller Privacy feature. Otherwise, set to "False".
Note for SIP:
Calls will have a string such as “anonymous” in the “Originating Number” field.
|
SS7 |
| Hangup Callee |
Number of CPMs where the answered call was hung up by the recipient of the call. |
SS7 / SIP |
| Hangup Caller |
Number of CPMs where the answered call was hung up by the caller. |
SS7 / SIP |
| Referred Out |
Number of CPMs where the call has at least one leg that was referred out. |
SS7 / SIP |
| Referred In |
Number of CPMs where the call has at least one leg that was referred in. |
SS7 / SIP |
| Referred In Blind |
Number of CPMs where the call has at least one leg that used the referred blind feature. |
SS7 / SIP |
| EService |
Number of CPMs where the call terminated because of a SIP EService error condition. |
SS7 / SIP |
| Terminated |
Number of CPMs where the call was terminated before being answered. For example, it rang without pickup, or the “Callee” used the “ignore” feature. |
SS7 / SIP |
| Declined |
Number of CPMs where the callee used the “decline” feature to end the call.
NOTE: Voice Mail feature is NOT detected during the CPM generation.
|
SS7 / SIP |
| Intrusion |
The CPM records will have the “Intrusion” flag set if the CDRv5 Collector detected unhandled attempts to access the PBX. When this flag is set, the Originating # is replaced with the IP address of the attacker. The letter “W” is appended if the attack is from the WAN interface (unhandled INVITE request). The letter “L” is appended if the attack is from the LAN side of the PBX (unhandled SIP 407 message ID). |
SIP |
| Field |
Description |
Data Source |
| Dialed (TF) Number |
Toll–free number dialed by the caller. |
SS7 / SIP / Billing |
| Terminating Number |
Terminating number that maps to dialed number. |
SS7 / SIP / Billing |
| Date |
Date of the Summary Record, converted to the selected time zone. |
SS7 / SIP / Billing |
| Time |
Beginning of the hour for which the CDRs making up a Summary Record have been summarized, in hh:mm:ss AM/PM format and converted to the selected time zone. |
SS7 / SIP / Billing |
| Total Calls |
*Total number of CDRs making up the Summary Record Note for SS7 sources that support the ‘Overflow Out’ flag. If the user selects to include intermediate legs, the result includes CDR count with ‘overflow out’ flag set. Otherwise, the count does not include those CDR count. |
SS7 / SIP / Billing |
| Calls Completed |
*Total number of CDRs with Status "CMP" (complete). |
SS7 / SIP / Billing |
| Calls Incomplete |
*Total number of CDRs with Status "BSY" (busy), "NOA" (unanswered), or "ERR" (error).
Note for SS7 sources that support the ‘Overflow Out’ flag.
If the user selects to include intermediate legs, the result includes CDR count with ‘overflow out’ flag set. Otherwise, the count does not include those CDR count.
|
SS7 / SIP |
| Calls Answered |
*Total number of CDRs with Status "ANS" (answered). |
SS7 / SIP / Billing |
| Calls Not Answered |
*Total number of CDRs with Status "NOA" (not answered), i.e., the call started ringing but was not answered. |
SS7 / SIP |
| Calls Not Answered–Agent |
*Total number of CDRs with Status "NOA" (not answered) and release indicator "Agent" (who released the call). |
SS7 |
| Calls Not Answered–Caller |
*Total number of CDRs with Status "NOA" (not answered) and release indicator "Caller" (who released the call). |
SS7 |
| Total Calls Busy |
*Total number of CDRs with Status "BSY" (busy). |
SS7 / SIP |
| Busy Calls–Network |
*Total number of CDRs with Status "BSY" (busy) and release indicator "Network" (cause of busy status).
Note for SS7 sources that support the “Overflow Out” flag:
If the user selects to include intermediate legs, the result includes CDR count with “Overflow Out” flag set. Otherwise, the count does not include those CDR count.
|
SS7 / SIP |
| Busy Calls–CPE |
*Total number of CDRs with Status "BSY" (busy) and release indicator "CPE" (cause of busy status)
Note for SS7 sources that support the “Overflow Out” flag:
If the user selects to include intermediate legs, the result includes CDR count with “Overflow Out” flag set. Otherwise, the count does not include those CDR count.
|
SS7 / SIP |
| Calls Busy–Other |
*Total number of CDRs with Status "BSY" (busy) and release indicator "Other" (cause of busy status was other than Network or CPE). |
SS7 / SIP |
| Error |
*Total number of CDRs with Status "ERR" (error). |
SS7 / SIP |
| Overflow In Calls |
*Total number of CDRs that have the Overflow In feature employed. |
SS7 |
| Overflow Out Calls |
Total number of CDRs that have the Overflow Out feature employed. |
SS7 |
| Courtesy Response Calls |
*Total number of CDRs that have the Courtesy Response feature employed. |
SS7 |
| Privacy Calls |
*Total number of CDRs that have the Caller Privacy (Call Number Display Blocking) feature employed. |
SS7 |
| Call Prompter Cals |
*Total number of CDRs that have the Call Prompter feature employed. |
SS7 / SIP |
| Total Call Duration |
Total talking duration (in seconds) of all the CDRs making up the Summary Record. |
SS7 / SIP / Billing |
| Total Ring Duration |
Total ring duration (in seconds) of all the CDRs making up the Summary Record. |
SS7 / SIP |
| Hangup Callee Calls |
Total answered calls that were hung up by the recipient of the call. |
SIP |
| Hangup Caller Calls |
Total answered calls that were hung up by the caller. |
SIP |
| Referred Out Calls |
Total calls that had at least one leg that was referred out. |
SIP |
| Referred In Calls |
Total calls that had at least one leg that was referred in. |
SIP |
| Referred In Blind Calls |
Total calls that had at least one leg that used the referred blind feature. |
SIP |
| E Service Calls |
Total calls that were terminated because of a SIP E Service error condition. |
SIP |
| Terminated Calls |
Total calls that were terminated before being answered. For example, it rang without pickup. The “Callee” used the “ignore” feature. |
SIP |
| Declined Calls |
Total calls where callee used the “decline” feature to end the call. |
SIP |
| Voice Mail |
Total calls when a voice mail service was used to end the call |
SIP |