Customer Service using CDR
| Field |
Description |
Data Source* |
| Excellent (100%) |
Number of callers whose calls were complete; i.e. where the corresponding CDRs have Status “CMP” 100% of the time. |
SS7 / SIP / Billing |
| Good (80% - 99%) |
Number of callers who completed 80-99% of their calls; i.e. where the corresponding CDRs have Status “CMP” 80%-99% of the time. |
SS7 / SIP / Billing |
| Fair (60% - 79%+) |
Number of callers who completed 60-79% of their calls; i.e. where the corresponding CDRs have Status “CMP” 60%-79% of the time. |
SS7 / SIP / Billing |
| Poor (1% - 59%) |
Number of callers who completed 1-59% of their calls; i.e. where the corresponding CDRs have Status “CMP” 1%-59% of the time. |
SS7 / SIP / Billing |
| Not Served (0%) |
Number of callers who never completed a call; i.e. where the corresponding CDRs have Status “NOA”, “BSY”, or “ERR” |
SS7 / SIP / Billing |
* Billing records only provide completed calls. The incomplete call information is not available.