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CDRv5 Client – Queried Report – Customer Service

Customer Service using CDR
Field Description Data Source
Excellent (100%) Number of callers whose calls were complete, i.e. where the corresponding CDRs have Status “CMP”, 100% of the time. CDR
Good (80% - 99%) Number of callers who completed 80-99% of their calls, i.e. where the corresponding CDRs have Status “CMP”, 80%-99% of the time. CDR
Fair (60% - 79%+) Number of callers who completed 60-79% of their calls, i.e. where the corresponding CDRs have Status “CMP”, 60%-79% of the time. CDR
Poor (1% - 59%) Number of callers who completed 1-59% of their calls, i.e. where the corresponding CDRs have Status “CMP”, 1%-59% of the time. CDR
Not Served (0%) Number of callers who never completed a call, i.e. where the corresponding CDRs have Status “NOA”, “BSY”, or “ERR” CDR


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