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CDRv5 Client – Queried Report - Call Completion

Call Completion using CDR and Summary
Field Description Data Source
Total Calls Total number of CDRs, all Status CDR & Summary Record
Calls Incomplete Total number of CDRs, with Status “BSY”, “NOA”, or “ERR” CDR & Summary Record
Calls Completed Number of CDRs with Status “CMP” CDR & Summary Record
% Complete Number of Calls Completed expressed as a percentage of Total Calls CDR & Summary Record
% Incomplete Number of Calls Incomplete expressed as a percentage of Total Calls CDR & Summary Record
Total Call Duration Sum of call duration (in seconds) for all CDRs CDR & Summary Record
Average Call Duration Average talking duration (in seconds) of all CDRs with Status “CMP”, computed as: Total Call Duration / Calls Completed CDR & Summary Record
Total Unique Callers Total number of callers calling from a unique originating number. CDR
Unique Callers Served Number of unique callers for which the CDR has Status = “CMP”. CDR
Unique Callers Not Served Number of unique callers for which the CDR has Status = “BSY”, “NOA”, or “ERR” CDR
% Unique Callers Served Number of Unique Callers Served expressed as a percentage of Total Unique Callers CDR
% Unique Callers Not Served Number of Unique Callers Not Served expressed as a percentage of Total Unique Callers CDR
Served on 1st Call Number of Unique Callers whose calls were completed successfully on the first attempt. CDR
% Served on 1st Call Number of Unique Callers whose calls were answered successfully on the first attempt, as a percentage of total calls CDR


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