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CDRv5 Client – Real-time Report


Real-time Detailed Report using Real-time CPMs
Field Description
Call ID System-generated identification number used to relate multiple CPMs generated by a single call.
Timestamp Date the call was made in YYMMDD format and time the call event occurred converted to the selected time zone.
Toll Free 10-digit toll-free number dialed by the call originator.
Terminating Number The 10-digit terminating number of the Toll-free number dialed by the call originator (the caller).
Note: The full terminating number is shown except in these cases:
  • For calls flagged with the Courtesy Response feature: the terminating number will be an equipment-related “700” number, e.g. 700-123-4567.
  • For calls flagged with the Call Prompter feature: the terminating number will correspond to either an equipment-related number starting with “700” if it is the “first” leg of the call, or will correspond to the actual terminating number that the call was directed to, if it is the “second” leg of the call.
Originating number Calling Line ID of the call originator. If all the digits are not available, or cannot be made available, the following applies:
  • When a caller has invoked the Caller Privacy feature, the Originating number field has the last 4 digits of the number replaced by “XXXX”.
  • When the CLID is not available for a call; the Originating number field will be blank.
Duration The ringing duration (if the Status is Unanswered) or talking duration (if the Status is Complete) of the call, measured in seconds. If the Status is Busy or Error, then the Duration is zero.
Status Indicates the call status of this Call Progress Message.
Options are the following, which for Busy also includes the cause for the call being terminated and for Unanswered includes who released the call:
  • Busy Network
  • Busy CPE
  • Busy Other
  • Answered
  • Unanswered. Agent Hang up
  • Unanswered. Caller Hang up
  • Complete
  • Error
Features Flags indicating features employed during the course of the call. These include:
  • O – Overflow
  • R – Courtesy Response
  • P – Call Prompter
  • V – Caller Privacy (Call Number Display Blocking)


Aggregated Real-time Detailed Report using Real-Time CPMs

The report fields are aggregated by either toll-free number, terminating numbers or toll-free/terminating numbers pairs.

Field Description
Total Total number of CPMs received by the toll-free number, terminating number or toll-free/terminating number pair
Answered Number of CPMs with status “Answered” for the toll-free number, terminating number or toll-free/terminating number pair
In Progress Number of CPMs with status “Answered” less the number of CPMs with Status “Complete” for the toll-free number, terminating number or toll-free/terminating number pair, since the start time of the report.
Note: This does not include calls started before the report was submitted, and which have not been completed.
% Calls Complete Number of CPMs with status “Complete” , expressed as a percentage of total CPMs received (for the toll-free number, terminating number or toll-free/terminating number pair)
Busy Number of call attempts (i.e. CPMs) for which the call resulted in a busy condition (i.e. Status “Busy”) for the toll-free number, terminating number or toll-free/terminating number pair
Busy Network Number of CPMs with Status “Busy” for the toll-free number, terminating number or toll-free/terminating number pair, where the busy condition resulted from network congestion
Busy CPE Number of CPMs with Status “Busy” for the toll-free number, terminating number or toll-free/terminating number pair, where the busy condition resulted from Customer Provided Equipment (CPE) and terminating lines at the terminating location being busy
Busy Other Number of CPMs with Status “Busy” for the toll-free number, terminating number or toll-free/terminating number pair, where the busy condition did not result from network congestion or equipment and terminating lines at the terminating location being busy
Unanswered Number of CPMs with Status “Unanswered”, i.e. started ringing but were not answered, for the toll-free number, terminating number or toll-free/terminating number pair
Unanswered Agent Number of CPMs with Status “Unanswered” for the toll-free number, terminating number or toll-free/terminating number pair, where the release was generated by the agent or agent’s equipment
Unanswered Caller Number of CPMs with Status “Unanswered” for the toll-free number, terminating number or toll-free/terminating number pair, where the release was generated by the caller
Overflow Incomplete Number of CPMs with status “Unanswered” or “Busy” or “Error” for the toll-free number, terminating number or toll-free/terminating number pair, where the feature Overflow was employed
Overflow Incomplete Number of CPMs with status “Unanswered” or “Busy” or “Error” for the toll-free number, terminating number or toll-free/terminating number pair, where the feature Overflow was employed
Overflow Completed Number of CPMs with status “Complete” for the toll-free number, terminating number or toll-free/terminating number pair, where the Overflow feature was employed.
Prompter Used Number of CPMs for the toll-free number, terminating number or toll-free/terminating number pair, where the Call Prompter feature was employed.
Courtesy Used Number of CPMs for the toll-free number, terminating number or toll-free/terminating number pair, where the feature Courtesy Response was employed.
Errors and Unaccounted Number of CPMs with status “Error” for toll-free number, terminating number or toll-free/terminating number pair


Real-time Report Summary Panel
Summary Item Description
Total Received Total CPMs received since start time (of this Real Time Report)
Answer Total CPMs with status Answered since start time
Busy Total CPMs with status Busy since start time
Unanswered Total CPMs with status Unanswered since start time
Complete Total CPMs with status Complete since start time
Error Total CPMs with status Error since start time
Overflow Total CPMs with status Overflow since start time
Courtesy Total CPMs with status Courtesy Response since start time
Prompter Total CPMs with status Call Prompter since start time


Real-time GUI Organization

Each real-time report establishes a connection to the CDRv5 Server Real-time module. You can disconnect and reconnect this connection. Alternatively, you can pause the transmission of real-time CPMs. During the ‘pause’, CPMs will not be received and the report will not include these CPMs.

The update of the report area could be very fast. Unselect ‘Unfreeze Display’ to freeze the work area. That will give you a chance to read it more easily. During the ‘freeze’, CPMs are still received and processed and the statistics panel is updated.


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