Real Time Detailed (CPM) Report
| Field |
Description |
Data Source |
| Telco/Feed |
Name of Telco/Feed where CPMs originate. |
SS7 / SIP |
| Call ID |
Unique number identifying a single call. |
SS7 / SIP |
| Time |
Time that the CPM was generated, in hh:mm:ss AM/PM format, converted to the selected time zone. |
SS7 / SIP |
| Dialed (TF) # |
Dialed (TF) number dialed by the caller (SS7).
Dialed number dialed by the caller (SIP). |
SS7 / SIP |
| Terminating # |
Number/station where the call terminated.
|
SS7 / SIP |
| Originating # |
Number of the caller initiating call (first leg of call).
|
SS7 / SIP |
| Duration |
For SS7, this represents talking duration in seconds.
For SIP, the call duration includes the call setup and the call tear down times and the ringing time.
|
SS7 / SIP |
| Status |
Indicates the call status of this Call Progress Message.
Options are the following, which for Busy also includes the cause for the call being terminated, and for Unanswered, includes who released the call:
- Busy Network
- Busy CPE
- Busy Other
- Answered
- Unanswered. Agent Hang up
- Unanswered. Caller Hang up
- Complete
- Error
|
SS7 / SIP |
| Features |
Flags indicating features employed during the course of the call. These include:
SS7 Flags
- Overflow: O–Overflow, OI – Overflow In, OO – Overflow Out
- R – Courtesy Response
- P – Call Prompter
- V – Caller Privacy (Call Number Display Blocking)
SIP Flags
- Prompter – Call prompter was used.
- Intrusion – The CPM records will have this flag set if the CDRv5Collector detected unhandled attempts to access the PBX. When this flag is set, the Originating# is replaced with the IP address of the attacker. The letter 'W' is appended if the attack is from the WAN interface (unhandled INVITE request). The letter 'L' is appended if the attack is from the LAN side of the PBX (unhandled SIP 407 message ID).
|
SS7 / SIP |
Real Time Call Summary Report
The report fields are aggregated by either Dialed (TF) #, Terminating # or Dialed (TF) #/Terminating # pairs.
| Field |
Description |
Data Source |
| Dialed (TF) |
Dialed number dialed by the caller. |
SS7 / SIP |
| Terminating |
Terminating number that maps to dialed number. |
SS7 / SIP |
| Total |
Total number of CDRs making up the Summary Record Note for SS7 sources that support the "Overflow Out" flag. If the user selects to include intermediate legs, the result includes CDR count with "Overflow Out" flag set. Otherwise, the count does not include those CDR count. |
SS7 / SIP |
| Answered |
Total number of CDRs with Status "ANS" (answered). |
SS7 / SIP |
| In Progress |
Total number of calls currently in progress.
|
SS7 / SIP |
| % Complete |
Percent of CDRs with Status "CMP". |
SS7 / SIP |
| Busy |
Total number of CDRs with Status "BSY" (busy). |
SS7 / SIP |
| Busy Network |
Total number of CDRs with Status "BSY" (busy) and release indicator "Network" (cause of busy status). Note for SS7 sources that support the “Overflow Out” flag. If the user selects to include intermediate legs, the result includes CDR count with “Overflow Out” flag set. Otherwise, the count does not include those CDR count.
|
SIP |
| Busy CPE |
Total number of CDRs with Status "BSY" (busy) and release indicator "CPE" (cause of busy status) Note for SS7 sources that support the “Overflow Out” flag. If the user selects to include intermediate legs, the result includes CDR count with “Overflow Out” flag set. Otherwise, the count does not include those CDR count.
|
SIP |
| Busy Other |
Total number of CDRs with Status "BSY" (busy) and release indicator "Other" (cause of busy status was other than Network or CPE). |
SIP |
| Unanswered |
Total number of CDRs with Status "NOA" (not answered) due to the call ringing but not being answered. |
SS7 / SIP |
| Unanswered Agent |
Total number of CDRs with Status "NOA" (not answered) and release indicator "Agent" (who released the call). |
SS7 |
| Unanswered Caller |
Total number of CDRs with Status "NOA" (not answered) and release indicator "Caller" (who released the call). |
SS7 |
| Overflow |
Total number of CDRs that have the Overflow In/Out feature employed. |
SS7 |
| Overflow In |
Total number of CDRs that have the Overflow In feature employed. |
SS7 |
| Overflow Out |
Total number of CDRs that have the Overflow Out feature employed. |
SS7 |
| Overflow Incomplete |
Total number of CDRs that have the Overflow feature employed and have the Status "BSY" (busy), "NOA" (unanswered), or "ERR" (error). |
SS7 |
| Overflow Completed |
Total number of CDRs that have the Overflow feature employed and have the Status "CMP”. |
SS7 |
| Prompter Used |
Total number of CDRs that have Call Prompter feature employed. |
SS7 / SIP |
| Courtesy Used |
Total number of CDRs that have Courtesy featured employed. |
SS7 |
Real Time Detailed (CDR) Report
| Field |
Description |
Data Source |
| Telco/Feed |
Name of Telco/Feed where CDRs originate. |
SS7 / SIP / Billing |
| Call ID |
Unique number identifying a single call. |
SS7 / SIP / Billing |
| Time |
Time that the CDR was generated, in hh:mm:ss AM/PM format, converted to the selected time zone. |
SS7 / SIP / Billing |
| Dialed (TF) # |
Dialed (TF) number dialed by the caller (SS7).
Dialed number dialed by the caller (SIP). |
SS7 / SIP / Billing |
| Terminating # |
Number/station where the call terminated.
|
SS7 / SIP / Billing |
| Originating # |
Number of the caller initiating call (first leg of call).
|
SS7 / SIP / Billing |
| Duration |
For SS7, this represents talking duration in seconds.
For SIP, the call duration includes the call setup and the call tear down times and the ringing time.
|
SS7 / SIP / Billing |
| Status |
Indicates the call status of this Call Detail Record.
Options are the following, which for Busy also includes the cause for the call being terminated, and for Unanswered, includes who released the call:
- Busy Network
- Busy CPE
- Busy Other
- Answered
- Unanswered. Agent Hang up
- Unanswered. Caller Hang up
- Complete
- Error
|
SS7 / SIP |
| Features |
Flags indicating features employed during the course of the call. These include:
SS7 Flags
- Overflow: O–Overflow, OI – Overflow In, OO – Overflow Out
- R – Courtesy Response
- P – Call Prompter
- V – Caller Privacy (Call Number Display Blocking)
SIP Flags
- Prompter – Call prompter was used.
- Intrusion – The CDR records will have this flag set if the CDRv5Collector detected unhandled attempts to access the PBX. When this flag is set, the Originating# is replaced with the IP address of the attacker. The letter 'W' is appended if the attack is from the WAN interface (unhandled INVITE request). The letter 'L' is appended if the attack is from the LAN side of the PBX (unhandled SIP 407 message ID).
|
SS7 / SIP |
Real Time Report Summary Panel
| Summary Item |
Description |
| Total Received |
Total CPMs received since start time (of this Real Time Report) |
| Answer |
Total CPMs with status Answered since start time |
| Busy |
Total CPMs with status Busy since start time |
| Unanswered |
Total CPMs with status Unanswered since start time |
| Complete |
Total CPMs with status Complete since start time |
| Error |
Total CPMs with status Error since start time |
| Features |
Count of calls using call feature such as Call Prompter |
| SS7 |
Group of SS7 specific statistics (When using telco feed) |
| SIP |
Group of SIP specific statistics (When using CDRv5Collector) |
Real Time GUI Organization
Each real-time report establishes a connection to the CDRv5 Server Real Time module. You can disconnect and reconnect this connection. Alternatively, you can pause the transmission of real-time CPMs. During the "pause", CPMs will not be received and the report will not include these CPMs.
The update of the report area could be very fast. To slow it down, unselect "Unfreeze Display" to freeze the work area. That will give you a chance to read it more easily. During the "freeze", CPMs are still received and processed and the statistics panel is updated.
